Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We also store your IP address to comply with tax legislation that requires us to know the country you are buying from and collect the correct VAT. By law, we have to keep all purchase information for 7 years.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? You may withdraw your consent at any time. You can do so by contacting us at info@sofilantjes.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – HOSTING AND DATA PROTECTION
Our store is hosted on servers by Cluster hosting. Cluster scans for breaches daily. If threats are found these will be eliminated directly. Next to this, we have secured our website with an SSL certificate. Passwords for admins are changed regularly.

SECTION 5 – COOKIES

This website uses cookies to optimize your user experience and for our web statistics. A cookie adds a small text file to the browser on your computer but doesn’t contain personal information. We can’t use these cookies to identify you personally. You can change the setting of your browser and choose not to accept them. This way, you will not be able to visit the whole website. Cookies are saved for 1 month.

SECTION 6 – COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 8 – WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

SECTION 9 – WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
*Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
*Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
*Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
*We’ll also use cookies to keep track of cart contents while you’re browsing our site and send you abandonned cart e-mails, if your e-mail is left in any way
*When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to: Send you information about your account and order
*Respond to your requests, including refunds and complaints
*Process payments and prevent fraud
*Set up your account for our store
*Comply with any legal obligations we have, such as calculating taxes
*Improve our store offerings
*Send you marketing messages, if you choose to receive them
*If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
*We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
*We will also store comments or reviews if you choose to leave them.

SECTION 10 – WHO HAS ACCESS
Members of our team have access to the information you provide us. Both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

SECTION 11 – WHO DO WE SHARE INFORMATION WITH
Plug-ins we use and share information with.
My Parcel
We will share your address with MyParcel if an order needs shipping.

Store Credit/Gift Certificate
If you are logged in: We access your billing email address saved in your account & billing email address entered during the purchase
If you are a visitor: We access your billing email address entered during the purchase
What we store & why?
Coupon code generated for you
Coupon code passed via URL
Coupon amount, email & message entered for gift card receiver
We store this data so that we can process it for you whenever required.

EU VAT
We store your purchase amount, address you purchased from, IP Address, and Tax amount.

Askimet
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Currency converter
We store your IP address to determine the country you are visiting from. This is to determine your currency.

Payment gateways: Mollie and PayPal
These plug-ins store your purchase data plus order number.

SECTION 12 – EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact us at info@Sofilantjes.com